Contact

For information about when your order will ship or when it will arrive, we recommend that you log into your dbrand account. Please note that the time it will take to process your order is separate from the transit time once your order has shipped. All timelines provided are quoted in business days and do not include weekends or holidays.

Your pre-order date can be found in your email receipt. Orders containing an item on preorder will ship once all items are available. For example, if your pre-order states that it Ships November, you can expect the order to ship out by the end of November.

Once your order has shipped, you will receive a confirmation email with tracking information. You can follow the link provided to view the status of your order. Please note that it may take 24-48 hours for the tracking information to update.

It’s not unusual for the tracking scans to be delayed while your package is in transit. This doesn’t necessarily mean your order is lost. Transit scans can take up to 48 hours to populate, especially if your order is traveling overseas. As all of our orders ship from our HQ in Toronto, you may see a gap in your tracking information while your package is in the air.

If you're unable to locate your package, we highly recommend that you contact the shipping courier directly. More often than not, they'll be able to help you locate the package. If the shipping courier is unable to assist you, please fill out the form below and one of our Support Robots will get back to you.

Please note that we have no control over the import fees or duties charged when you receive your order. These are strictly at the discretion of your government, not us. Most of our customers don't incur any fees, but we can't make any guarantees.

The minimum order value to qualify for free shipping is $65. Additionally, note that we do not offer free shipping for large boxed products, such as Killswitch cases. Google "dimensional weight" if you want to know why.

All prices are listed in USD. Your payment method will be charged at checkout, with currency conversion happening at that time.

Reservation-holders MUST follow these steps to ensure their order is linked to their reservation:

1. Enter your Reservation ID in the Discount Code field during checkout.
2. Check out with the same email address used to place your reservation.

If successful, you'll see your $3 reservation fee deducted from your order total and your order will ship in June.

We have come up with a resolution for all those who are (and even those who aren’t) affected by the Joy-Con issue. If you are interested, the full update is on Reddit: https://redd.it/1lwrl9q/

The tl;dr is: everyone who purchased a Switch 2 Killswitch, will receive the upgraded set of Joy-Lock Grips for free, which have been redesigned to prevent the unintentional detachment you're experiencing. This kit will also include a set of friction pads to allow for easier undocking.

We'll be sending an email to everyone who ordered a Killswitch about how to claim their free, upgraded replacements shortly. No further action is required at this time. Just keep an eye out for that email.