Shipping and Fulfillment

All orders are shipped from our warehouse in Toronto, Canada.

Given that we ship worldwide, a variety of different carriers are used. To get insight on which carriers we use to ship to your country (and the expected timelines for delivery), visit our dedicated Shipping page and select your country in the dropdown.

The minimum order value to qualify for free shipping is $65. Note that some of our larger products (like the Killswitch Case) don’t qualify because of package size - bulky shipments are genuinely just expensive to move around the world. For oversized items, we already subsidize a significant portion of the shipping cost, but realistically cannot make it totally free.

In most cases, once your order has shipped, you'll be emailed a link with tracking information. You can also log into your account page to check your order's tracking, ETA, and any other details.

If your order hasn't shipped yet, be sure to check your order confirmation email for an estimate on how long you can expect fulfillment to take. You can also visit our status page for the most up to date information on our expected fulfillment timelines.

Important note: while we do work weekends to fulfill orders and answer support tickets, carriers don’t pick up orders over the weekend (or on holidays). As such, all timelines provided are quoted in business days (M-F) and do not include weekends or holidays.

Your pre-order’s estimated shipping window is shown at the time of purchase and is also listed in your email receipt. For example, if it says “ships in November,” you can expect it to ship by the end of November.

If your order includes multiple items, it will ship once everything in the order is ready to ship.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can also find the same tracking information in your dbrand account.

After it leaves our warehouse, tracking can take 24-48 hours to start updating (unfortunately, some carriers are not known for their real-time status scanning).

“Label Created” means your order has been packed and picked up from our warehouse in Toronto, Canada.

For shipments destined for the US, there’s often a blind spot in tracking while the package travels from Canada to the carrier handoff point in the United States. Tracking won’t show movement until the U.S. carrier receives it and performs the first scan. At that point, it will start updating automatically.

Your tracking will automatically update as soon as the US carrier receives the package and performs the initial scan. We cannot manually update this status or provide further information on the tracking status while the package is in this “blind spot” between Canada and the US.

Not necessarily. It’s totally normal for tracking to go quiet for stretches while a package is in transit - especially during handoffs, weekends, or international legs. A lack of updates usually just means it hasn’t been scanned recently, not that it’s lost. Tracking can also take up to 48 hours to refresh even after the package has moved.

That said, if your order doesn’t arrive within the expected timeframe noted on our Shipping page, please submit a support ticket and we’ll take a closer look and help get things sorted.

Not necessarily. “Delivered” just means the carrier marked it as delivered. Unfortunately, carriers aren’t famous for their perfect scans and status updates.

If you can’t locate your package, the best first step is to contact the shipping provider, as they’re the only ones who can pull delivery details (photo/GPS/notes). If that doesn’t get you an answer, submit a support ticket and we’ll help you sort out the next steps.

Sometimes. Most customers don’t, but it can vary by country and shipment.

For orders shipping to the United States and Canada, you won’t pay any additional customs or import fees.

For orders shipping to the European Union, we collect VAT at checkout, which helps ensure the shipment is compliant with local tax requirements before it arrives.

For all other international destinations, we don’t collect taxes or duties at checkout. If your local customs authority applies any taxes, duties, or brokerage fees on import, they’ll be collected by the carrier (or customs) at delivery. While that’s not the typical outcome for most customers, it’s something we can’t guarantee one way or the other.

Sorry about that. While rare, fulfillment mistakes can happen. Please submit a support ticket and select “Issue With Order Received” so we can review it and get the correct items sent out as quickly as possible.

Don’t panic. Shipping boxes take a beating, and visible damage to the packaging doesn’t automatically mean the product is damaged.

If it’s a skin and it arrived bent, you’re almost certainly fine. Vinyl is flexible, and once it’s installed, it typically lays down clean with no visible “shipping bends.” If you want extra assurance, lay it flat and warm it with a hairdryer for about 10-15 seconds before installing; that helps it relax back to its original shape.

If the creasing is still visible or your product is damaged beyond repair, submit a support ticket under the “Issue With Order Received” topic and we’ll provide you with a solution as quickly as possible.

Honestly… you’re right to be concerned. Some countries require additional documentation (e.g., KYC, RFC, TIN, EIN, CPF, HSC) before customs will release an imported shipment. If that applies to you, customs can be extremely strict. The best way to ensure a smooth delivery is by entering order information (name, delivery details, etc.) that matches your official documents exactly.

If the information doesn’t match, your shipment may be delayed while customs requests corrections. In some cases, they may be unable to complete delivery until the correct documentation is provided.